Privacy Notice

Last updated: 15 October 2026

Stellar Pass L.L.C. - FZ (“Stellar Pass”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and securely.

This Privacy Notice explains how we collect, use, store and share personal information when you visit our website, contact us, submit an enquiry, book a consultation, use our video consultation service, or otherwise engage with us.

1. Who we are

Stellar Pass L.L.C. - FZ is a private-client mobility and immigration advisory business based in Dubai, United Arab Emirates.

Registered address:
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates

Email: info@stellarpass.org
Website: www.stellarpass.org

2. Information we may collect

Depending on how you interact with us, we may collect information including:

• your name and contact details;
• email address and telephone number;
• nationality, country of residence and immigration-related information;
• information about your family, business, financial circumstances or mobility objectives where relevant to the services you request;
• documents and information you provide during an enquiry or client engagement;
• appointment and consultation information;
• communications between you and Stellar Pass;
• technical information such as IP address, browser, device and website usage information; and
• information required for legal, regulatory, compliance, due-diligence or identity-verification purposes.

Please do not send sensitive documents unless they are relevant to your enquiry or we have asked you to provide them.

3. How we use your information

We may use personal information to:

• respond to enquiries and communicate with you;
• assess your eligibility for residency, citizenship, immigration or related services;
• arrange and manage consultations and appointments;
• provide advisory and client services;
• carry out compliance, identity and due-diligence checks where required;
• communicate with professional advisers, service providers and relevant authorities where necessary for your matter;
• maintain our business and client records;
• protect our systems, website and services from misuse or security threats;
• comply with applicable legal and regulatory obligations; and
• send relevant updates or marketing communications where permitted by law. You may opt out of marketing communications at any time.

4. Video consultations

Video consultations may be provided through Daily.co.

When you join a video consultation, technical and connection information such as your IP address, browser and device details, connection information and call-quality data may be processed as necessary to provide and operate the call service.

Stellar Pass does not enable recording or transcription of video consultations by default.

Where you use a video consultation, certain information may therefore be processed by Daily and its infrastructure providers in accordance with their applicable privacy and security arrangements.

5. Legal bases for processing

Where applicable data-protection law requires us to identify a legal basis, we may process personal information because:

• it is necessary to respond to your request or perform a contract with you;
• it is necessary for our legitimate business interests, provided those interests do not override your rights;
• we are required to comply with a legal or regulatory obligation; or
• you have given consent where consent is required.

6. Sharing of information

We may share personal information where reasonably necessary with:

• professional advisers and authorised representatives;
• immigration, citizenship, residency and governmental authorities;
• regulated agents or programme-related service providers;
• technology, communications, hosting and video-service providers;
• compliance, identity-verification and due-diligence providers;
• banks, legal advisers, accountants and other professional service providers where relevant to your matter; and
• authorities or other parties where disclosure is required by law.

We do not sell your personal information.

7. International transfers

Because Stellar Pass operates internationally and advises on cross-border matters, your information may be processed or transferred outside the country in which you live.

Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are used when personal information is transferred internationally.

8. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain appropriate business and compliance records, resolve disputes and meet legal or regulatory obligations.

Retention periods may vary depending on the nature of the information and the services concerned.

9. Security

We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your rights

Depending on the laws that apply to you, you may have rights in relation to your personal information, including rights to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion in certain circumstances;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent; and
• request information about how your information is used or transferred.

To exercise a privacy right, contact us at info@stellarpass.org.

We may need to verify your identity before acting on a request.

11. Cookies and website technology

Our website may use cookies and similar technologies for essential functionality, security, analytics and website performance.

Where required, you may be given choices regarding non-essential cookies.

12. Third-party websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Stellar Pass is not responsible for how independent third parties process personal information.

13. Changes to this notice

We may update this Privacy Notice from time to time to reflect changes in our services, technology or legal requirements.

The current version will be published on our website with the date of the latest update.

14. Contact us